You billed me an extra $17 for a job one of you contractors did here at 380 Valley Drive Fayetteville, PA on 3/9/21. The technician was here for no more than 35 minutes and I paid my $88 service call for the first hour. When I called you on 3/19/21 inquiring about this extra $17 you billed me, I was told by the receptionist that the technician reported an extra quarter hour beyond the first hour. As I said, his work at my residence was no more than 35 minutes. My wife called in as well on 3/19 and was told a different reason for the extra $17 which essentially the receptionist now claimed was for the time the technician left his last job. Since when does Mann bill a customer for the drive time of its technicians??? I have dealt with you guys for the last 5 years and up until now, held favorable views of your service. I was NEVER told I would have to pay for the time it took the technician to get to my house, since when did this start?? You should have explained that at the time I booked the service call, but your staff DID NOT explain this. Not to mention that my wife was told one reason for the $17 bill and I was told a completely different one. I expect Mann to cancel this invoice as you did not explain this to me and that apparently your billing changed. I would also like an explanation for the two differing reasons your staff gave me and my wife to account for this ridiculous extra money you are requesting from us. This is no way to treat a customer who has used your services for the last five years. I am very disappointed. My number is 717-658-4058, I expect a call from the manager there or someone who can account for this debacle.