I want to express how disappointed I am that I asked your company to install a hot water heater that I had purchased and had delivered to my basement. I was told that your people would install it for $350-$400. I, and my neighbors, assumed this would be the cost but would have additional costs for the expansion tank and tray. How surprised we were that you hid that man-hours were not included. Then your part prices were incredibly inflated.  Our neighborhood thought that we had finally located a  reputable plumber.  At least the neighborhood now knows where not to shop for plumbing help.